cb998 Privacy Policy
Your privacy matters to us. This policy explains what personal data cb998 collects, why we collect it, and exactly how we keep it safe for every player in Bangladesh.
Introduction and Scope
cb998 ("we", "us", "our") is committed to protecting the privacy and personal data of everyone who uses the cb998 online casino and sports betting platform at https://cb998.vip (the "Platform"). This Privacy Policy explains in plain terms what personal information we collect from you, how we use it, with whom we may share it, how long we retain it, and what rights you have in relation to it. We encourage you to read this document carefully before using the Platform.
This Privacy Policy applies to all personal data processed in connection with your use of the Platform, including data collected when you register an account, make a deposit or withdrawal, place a bet, contact our support team, or simply browse the Platform without registering. By using the Platform you confirm that you have read and understood this Privacy Policy.
Information We Collect
We collect personal information from you in the following categories. The specific data collected depends on how you interact with the Platform:
- Registration data: your full name, date of birth, email address, mobile number, and residential address provided when you create a cb998 account.
- Identity verification (KYC) data: copies of government-issued identification documents such as a National ID card or passport, proof of address, and payment method ownership documents submitted to fulfil our KYC obligations.
- Financial data: records of deposits, withdrawals, and transaction histories associated with your account, including the mobile wallet numbers (bKash, Nagad, Rocket, Upay) or bank account details used for transactions.
- Usage data: information about how you interact with the Platform, including pages visited, games played, bets placed, session duration, login timestamps, device type, operating system, browser type, and IP address.
- Communications data: records of your interactions with the cb998 support team, including emails, chat transcripts, and any feedback or complaints you submit.
We collect only the personal data that is necessary for the purposes described in this Privacy Policy. We do not collect sensitive categories of personal data unless you voluntarily provide such information in a support communication and it is necessary to resolve your query.
How We Use Your Information
cb998 uses the personal data we collect for the following purposes, each of which has a lawful basis for processing:
- Account creation and management: to create, maintain, and manage your cb998 account, verify your identity, and enable you to access all Platform features including games, betting markets, and payment services.
- Payment processing: to process deposits and withdrawals through bKash, Nagad, Rocket, Upay, and other supported payment methods, and to maintain accurate financial records for each account.
- Legal and regulatory compliance: to fulfil our anti-money laundering (AML), Know Your Customer (KYC), and other applicable regulatory obligations, including verifying age (21+) and identity before processing withdrawals.
- Security and fraud prevention: to monitor account activity for signs of fraud, collusion, money laundering, underage gambling, and other prohibited activities, and to act where such activity is detected.
- Customer support: to respond to your enquiries, resolve complaints, and provide assistance with account issues, payment queries, and responsible gaming requests.
- Platform improvement: to analyse aggregated and anonymised usage data to understand how the Platform is used, identify areas for improvement, and enhance the overall player experience for our Bangladeshi users.
Your Privacy at a Glance
Sharing Your Information
cb998 does not sell, rent, or trade your personal data. We share personal data only in the following limited circumstances, and only to the extent necessary for each purpose:
- Payment processors: we share necessary financial and identity data with mobile wallet and banking service providers (bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and others) used to process your transactions. These providers are contractually obligated to handle your data securely and only for payment processing purposes.
- Game and platform technology providers: software providers who supply games and platform infrastructure may process limited technical and usage data as part of delivering their services. These providers operate under strict data processing agreements.
- Legal and regulatory authorities: we may disclose your personal data to relevant government authorities, law enforcement, or regulatory agencies where we are legally required to do so, or where we believe disclosure is necessary to prevent fraud, money laundering, or other criminal activity.
- Fraud and AML service providers: we may share relevant account and transaction data with third-party fraud detection and anti-money laundering screening services that help us identify and prevent financial crime. These providers act as data processors under binding confidentiality obligations.
Data Retention
cb998 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected. Specific retention periods vary by data category: account and identity data is retained for the duration of your account plus a minimum of five years after account closure to comply with AML and financial record-keeping obligations; transaction records are retained for a minimum of five years from the date of each transaction; support communications are retained for up to three years; and technical usage logs are typically retained for twelve months.
When personal data is no longer required for any of the purposes described above and there is no legal obligation requiring us to retain it, we will securely delete or anonymise the data so that it can no longer be attributed to you as an individual.
Cookies and Tracking Technologies
cb998 uses cookies and similar tracking technologies to operate the Platform, remember your preferences, maintain your login session, and improve your experience. We use the following types of cookies:
- Essential cookies: necessary for the Platform to function. They enable core features such as login session management, security checks, and account navigation. These cookies cannot be disabled without impairing core functionality.
- Functional cookies: these remember your preferences and settings (such as language preference) to provide a more personalised experience on return visits to the Platform.
- Analytics cookies: these collect aggregated, anonymised data about how visitors use the Platform, which pages are most visited, and where users encounter difficulties — helping us improve the overall experience.
Most mobile browsers allow you to control cookies through your browser settings. Disabling essential cookies will impair the functionality of the Platform and may prevent you from logging in or completing transactions. cb998 does not use cookies to serve third-party advertising.
Security Measures
cb998 takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your data against unauthorised access, accidental loss, destruction, or alteration. These measures include SSL/TLS encryption on all data transmissions, strict access controls limiting which staff can view personal data, regular internal security reviews, and secure data storage practices across all systems that process player information.
While we take all reasonable steps to safeguard your data, no method of electronic transmission or storage is 100% secure. In the unlikely event of a data breach that is likely to result in a high risk to your rights and freedoms, we will notify you in accordance with applicable data protection requirements as promptly as possible.
Your Privacy Rights
As a user of the cb998 Platform, you have the following rights in relation to your personal data. To exercise any of these rights, please contact us using the support email address shown in the footer of this website:
- Right of access: you may request a copy of all personal data that cb998 holds about you. We will respond to access requests within a reasonable timeframe and at no charge to you.
- Right to rectification: if any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or complete it without undue delay.
- Right to erasure: you may request that we delete your personal data where it is no longer necessary for the purposes for which it was collected, subject to any overriding legal retention obligations we are bound by.
- Right to restrict processing: in certain circumstances you may request that we restrict the processing of your personal data — for example, while a dispute about its accuracy is being resolved.
- Right to object: you have the right to object to the processing of your personal data where that processing is based on our legitimate interests, including any use of your data for direct marketing purposes.
We will respond to all privacy rights requests as promptly as possible. Some requests may require identity verification before we can act on them, and certain legal obligations may limit our ability to fulfil some requests in full.
Third-Party Services
The cb998 Platform integrates games and services provided by licensed third-party software studios including Pragmatic Play, Evolution Gaming, Spribe, Ezugi, Microgaming, and NetEnt, among others. These providers may process certain technical and gameplay data as part of delivering their services via the Platform. Each provider operates under its own data protection practices, and cb998 ensures that all such providers are bound by data processing agreements consistent with this Privacy Policy.
The cb998 Platform does not contain links to external third-party websites. However, if you independently access a third-party service such as your bKash or Nagad mobile app, please be aware that those services are governed by their own privacy policies, and cb998 has no responsibility for how those third parties handle your personal data.
Children and Minors
The cb998 Platform is strictly for adults aged 21 and above. We do not knowingly collect, process, or retain personal data from individuals under the age of 21. If you are a parent or guardian and believe that your child has provided personal data to cb998, please contact us immediately using the support email address in the footer of this website. Upon verification, we will take prompt steps to delete any such data from our systems. Parents and guardians are responsible for monitoring the online activities of minors and for preventing underage access to gambling platforms.
Changes to This Privacy Policy
cb998 may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or the services we offer. When we make material changes, we will update the effective date shown at the top of this page and, where appropriate, notify registered users by email or via a notice on the Platform. Your continued use of the Platform after any changes to this Policy constitutes your acceptance of the updated Privacy Policy. We encourage you to review this page periodically.
Contact and Privacy Enquiries
If you have any questions, concerns, or requests relating to this Privacy Policy or the way cb998 handles your personal data, please contact our support team using the email address displayed in the footer of this website. We treat all privacy enquiries with the highest priority and aim to respond within 72 hours of receipt. All communications will be handled in strict confidence.
Our support team is available 24/7, Bangladesh Standard Time (BST, UTC+6). Whether you wish to exercise a privacy right, raise a concern about how your data has been used, or simply ask a question about this Policy, we are here to assist you.
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